TECH SUPPORT

Welcome to SAM's online technical support pages. Whatever the purpose of your visit, we are confident that here you'll find answers to your questions, about our products.

If you are having a problem with a SAM product or just to enhance your knowledge, this is the place to be for fast answers to common and obscure technical issues. All registered users of SAM products have free maintenance for one year from date of purchase.

The SAM Technical Support team is available from 9:00 AM to 5:00 PM Central time, Monday through Friday (except holidays). Faxes, e-mails, and calls which are not taken "live" usually receive a response within one business day, although occasionally extraordinary conditions may necessitate a longer response time.

After your free support expires, you can continue to receive the same level of support with either our Annual Subscription Plan or Pay Per Incident service.