What is the Annual Maintenance Fee?
We offer a subscription maintenance plan for software updates and technical support on an annual basis. The "Maintenance Fee" is optional to all users.

Maintenance is purchased on an annual basis. The first year of software maintenance is provided at no cost with all perpetual licenses. After the first year, you have the option to purchase the maintenance fee. For options other than a maintenance fee, see Unmaintained Licenses.

What is included in the Annual Maintenance Fee:

• Software Updates and Upgrades: Access to the most recent updates/upgrades and new documentation when available. Major updates will be mailed to you automatically as they become available. Minor updates can be downloaded from our web site. Users will receive an e-mail notice with each new update when it becomes available.
• Technical Support: You may access our technical support team to troubleshoot a problem, correct a technical issue, or receive help with installation.
• Frequently Asked Questions: Access to a bank of frequently asked questions on our internet site to quickly find the answers to your questions.
• Trial and Beta Downloads: Access to trial downloads of any product in the SAM DESIGN product line or beta versions of new products and upgrades.
• Influence Product Direction: Enhancements to our products are customer driven. Each new version strives to meet subscriber requests for product improvements or new innovations.
• Newsletter: Receive a newsletter via email. This newsletter contains tips and detailed information about the program to help you utilize it more effectively in your practice.

Unmaintained Licenses
Clients who do not subscribe the maintenance package can receive technical support through one of the following:

• Pay Per Incident Fee
• Standard Support Package which includes 4 incidents